FAQ
General questions
Who are we, and what do we offer?
We’re a company dedicated to creating premium, screen-free play solutions for luxury hospitality. Founded by a traveling mother of three, our mission is to help hotels engage children in calm, independent play while elevating the overall guest experience. Our main products include:
- Playmat: A compact tabletop play set for restaurants and in-room downtime
- Playtotem: A portable, multi-drawer play station covering multiple age groups
- Lumisuite: A magical in-room lighting kit for bedtime fun and comfort
What makes you different from a typical kids’ corner or club?
Unlike traditional kids’ areas that can be noisy, messy, or require staff to supervise, our solutions are self-contained, elegantly designed, and built for independent play.
- Modular, Multi-Age Play
Playtotem’s drawers are stocked by age group, so kids from toddlers to teens find something engaging—even if a few pieces go missing. - Quiet & Portable
No chaos, no clutter. Both Playmat and Playtotem fit seamlessly into upscale spaces without disturbing the hotel’s refined atmosphere. - Minimal Staff Oversight
Children remain occupied in screen-free activities, freeing up your team to focus on top-tier hospitality. - Brand Integration
Add your logo, colors, or QR codes to reinforce your brand and collect quick guest feedback. - These features make our products a superior alternative to a sprawling “kids’ corner” that might not align with a luxury property’s look or feel.
How do you handle maintenance and cleanliness?
Our products use durable, easily wiped-down materials and self-contained storage (drawers, trayboxes) that keep toys organized. If you opt for periodic refreshes, new play elements arrive pre-packaged, so staff can swap them out in minutes. This minimizes mess and ensures children always discover something fresh.
Can we integrate our hotel’s branding?
Absolutely. Every product can be customized with your logo, colors, or even a QR code leading to your preferred review platform. That means each interaction reinforces your brand—especially if guests take items home.
Do you offer solutions for different age groups?
Yes. Both Playmat and Playtotem are designed to engage various ages—from toddlers up to young teens—so families with children of different ages can all enjoy a cohesive, screen-free experience.
Product specifications FAQ
Playmat
What ages does Playmat cater to?
We design Playmat themes that suit kids from about 3 to 10+. Each version focuses on imaginative, off-screen fun that’s simple for staff to set up and parents to manage.
Where can I place Playmat?
Anywhere guests might need a quick, kid-friendly solution—such as restaurant tables, lounges, or in-room amenities. Its compact design makes it easy to store, move, and clean.
How does Playmat benefit the hotel?
Parents linger longer in dining areas or lounges when kids are occupied. This can lead to increased F&B revenue and higher guest satisfaction, often reflected in positive reviews.
Playtotem
What sets Playtotem apart from a typical play corner?
Mobility and organization. It’s portable, with lockable wheels, and features drawers curated by age group. Each drawer offers independent play activities, so kids remain engaged without scattering toys all over.
How many versions of Playtotem are there?
We offer:
- Standard Playtotem (6 drawers) for lobbies, restaurants, or conference spaces
- Pool Playtotem (6 drawers) using water-resistant materials for outdoor/poolside play
- Minitotem (3 drawers) designed for guest rooms or suites
Is staff required to supervise Playtotem?
Not usually. Self-contained drawers ensure minimal mess, and children can entertain themselves. Staff simply wheel the unit into place and let families enjoy.
Lumisuite
What exactly is Lumisuite, and who is it for?
Lumisuite is an in-room welcome gift featuring a nightlight, flashlight, and mini puppet theater. It appeals to children of all ages—especially those who might be anxious in unfamiliar environments. It’s a simple way to show you care about young guests’ comfort and imaginative play.
Why would my hotel benefit from Lumisuite?
It offers a memorable, branded touch that parents appreciate. Children wind down more easily at night with comforting light and playful shadow games, leading to fewer disruptions for guests and staff.
Is it customizable?
Yes. You can personalize the gift box with your hotel’s logo, brand colors, and even the child’s name if desired.
Objections & devil’s advocate
Hotels sometimes wonder if adding child-focused amenities is right for them. Here are the common objections:
“We don’t want to encourage more kids”
Our products are discreet and calm, not theme-park attractions. Many high-end brands (Four Seasons, Ritz-Carlton) successfully balance adult luxury with thoughtful family amenities, without losing their exclusivity.
“It won’t fit our décor”
Each solution is fully customizable to your color palette, logo placement, and finishes—ensuring a seamless match to your luxury interiors.
“We don’t have space”
Compact footprints and lockable wheels let you place or remove units as needed. Families with happy kids also tend to linger longer and spend more—making the space investment worthwhile.
“We can’t see immediate ROI”
Children’s play areas often lead to longer dining stays, increased beverage orders, and better reviews—a recipe for organic revenue growth. Satisfied families become repeat guests and share their positive experiences online.
“Kids are the parents’ responsibility, not ours”
We agree parents should watch their kids, but our products make it easier for them. No extra staff or daycare setup required—just independent play that reduces stress for both parents and your team.
“We already have a kids’ club”
Not every parent wants to drop their child off in a separate area. Playtotem or Playmat can be positioned in public spaces like the lobby or restaurant, keeping families together but still offering an enriching experience for children.
“Won’t this create more maintenance?”
Our designs are low-maintenance, with self-contained drawers and optional refresh kits for new play materials. Your staff can swap items in minutes, keeping everything neat and appealing.
Still have questions?
We’re here to help. If you haven’t found the answer you need, reach out directly to discuss how our screen-free play solutions can elevate your guests’ experience.